Laptop and Desktop Support, (International Voice process)

Hiresquad Resources is urgently seeking Laptop and Desktop Support Engineers for an International Voice Process in Pune. This is a fantastic opportunity for both experienced professionals and freshers with strong technical aptitude and excellent English communication skills. If you're ready to provide top-notch technical support and are looking for an immediate start, we encourage you to apply!

Role & Responsibilities

• Provide comprehensive technical support to international customers via voice for laptop and desktop-related issues.
• Diagnose and troubleshoot hardware and software problems, guiding users through effective solutions.
• Assist with system configurations, connectivity issues, and basic network troubleshooting.
• Maintain detailed records of customer interactions and resolutions.
• Ensure a high level of customer satisfaction by delivering professional and efficient service.

What We're Looking For

• Education:
• Undergraduates & Graduates are both eligible.
• Freshers: B.Tech, BCA, B.Sc.CS, BE (results awaited also eligible) OR Graduates who have appeared for their final year exams are eligible.
• Experienced Undergraduates: Minimum 6 months of experience in a BPO, or 1 year in a non-BPO role.
• Communication:Excellent English Communication is mandatory.
• Availability: Willingness to work in evening and night shifts with 2 split week offs.

Perks & Benefits

• 2-way home pick-up & drop transport available (for those within transport areas and as a free benefit).
• Female/Diversity employees are mandated to utilize both-way cab services and reside within the transport zone.
• Male employees opting for self-travel can avail a 3000 transport allowance over and above their CTC.

Interested Any references are welcome! Reach out to: Rose at 9873538143 (or WhatsApp at 8595800635) or email your resume to [Confidential Information].