Language Specialist

French/German Language – Service Desk Analyst

Location: Lucknow (Work from Office

)Company: HCLTech

Role Overvie

w:
We are seeking dynamic and customer-focused French/German Language Service Desk Analysts to join at HCLTech Lucknow. The candidate will be responsible for providing technical support and assistance to global clients, ensuring timely resolution of IT issues while maintaining high service standar

ds.

Key Responsibili

• ties:
  Provide IT Service Desk support to international clients via calls, chats, and e
• mails.Handle incident management and service requests in line with defined
• SLAs.Troubleshoot issues related to Windows OS, hardware, software, and ne
• twork.Log, track, and resolve incidents using ticketing
• tools.Ensure customer satisfaction through effective communication in French/G
• erman.Escalate unresolved issues to higher support levels when req
• uired.Maintain adherence to process guidelines, SLAs, and quality stan

dards.

Required Skills & Qualifi

• cations:
  Language Requirement: Proficiency in French/German (B2 Certification m
• andatory)Technical Skills: Basic understanding of Windows OS, MS Office, and troubl
• eshootingKnowledge of incident management, ticketing tools, and SLA
• conceptsExperience: Relevant experience in Service Desk/Technical Support

preferred

Mandator

y Criteria:
Candidates must be comfortable with th

1. e following:Valid experience in French/German language with B2 c
2. ertificationWillingness to relocate to Lucknow (Work from
3. Office role)Open to work in 24*7 US rotat
4. ional shiftsBasic understanding of Windows environment, troubleshooti

ng, and SLAs
Preferre

• d Attributes:Strong communication and interpe
• rsonal skillsCustomer-centric mindset with problem-solv
• ing abilitiesAbility to work in a fast-paced and globa

l environment
Why

• Join HCLTechOpportunity to work with
• global clientsDynamic and collaborative wo
• rk environmentCareer growth and learning