Job Title: Language Interpreter – English + Spanish/Mandarin/Russian
Department: Customer Support / Language Services
Shift: US Shift (Rotational) PST Time
Location: Noida (Onsite)
Job Summary:
We are seeking a skilled and experienced Language Interpreter fluent in English and [Secon
dLanguage] to join our customer support team. The ideal candidate will have a background i
ninternational call centre environments, specifically serving U.S. customers. You will b
eresponsible for facilitating verbal communication between English-speaking clients and no
nEnglish-speaking customers through real-time interpretation, ensuring clarity, accuracy, an
dprofessionalism at all times
Key Responsibilities
- Provide real-time, consecutive or simultaneous interpretation between English and [Second Language] during customer calls
- Assist U.S. customers in resolving queries, issues, or concerns in a courteous and efficient manner.
- Accurately relay information without adding, omitting, or distorting the meaning.
- Handle confidential and sensitive information with discretion and professionalism.
- Maintain high-quality standards in interpretation, ensuring clarity, tone, and context are preserved.
- Work closely with team leads and QA to continuously improve communication quality and customer satisfaction.
- Adhere to call handling metrics, quality benchmarks, and compliance requirements.
- Stay updated with any cultural nuances, terminology, or client-specific information relevant to interpreting services.
Required Skills & Qualification
- Fluency in English and Second Language – spoken
- Minimum 1-2 years of experience in an international call center, preferably dealing with U.S. customers.Prior experience in language interpretation is highly preferred.
- Excellent listening, retention, and note-taking skills.
- Strong interpersonal and communication skills, with the ability to maintain a professional tone.
- Ability to work in a fast-paced, high-pressure environment.
- Basic understanding of cultural sensitivities and appropriate communication etiquette.
- Familiarity with interpreting platforms, CRM tools, and call center software is an added advantage.
