Job Title: Technical Support Engineer
Location: Vadodara
Employment Type: Full-time
Timings : (Rotational Shifts: 9:00 AM - 6:00 PM | 5:00 PM 2:00 AM | 1:00 AM 10:00 AM)
Experience Level: 3+ years
About Us:
At Obvious AI Technology Pvt. Ltd., we are reshaping the way enterprises function by creating advanced cognitive platforms powered by Artificial Intelligence, Computer Vision, Natural Language Processing, and Machine Learning. Our solutions span diverse industriesincluding Healthcare, Banking, Insurance, Manufacturing, and Retailwhere we transform complex workflows into intelligent, automated systems that drive efficiency and innovation.
Role Overview:
We are seeking a Technical Support Engineer to take complete ownership of support operationsranging from diagnosing and resolving technical challenges to handling escalations and driving client satisfaction. The right candidate will be a proactive problem-solver, confident in working independently while collaborating closely with both internal teams and external clients. Experience within the Healthcare domain will be considered a strong advantage.
Key Responsibilities:
- Act as the primary point of contact for all product-related issues, requests, and troubleshooting.
- Analyse logs, data, and product behaviour to identify root causes and recommend solutions.
- Work closely with Product, Engineering, QA, and Implementation Teams to replicate, escalate, and resolve issues.
- Ensure timely resolution of support tickets while maintaining high levels of customer satisfaction.
- Document known issues, resolutions, and best practices in internal knowledge bases.
- Assist in product deployment, testing, and configuration in client environments.
- Take proactive steps in monitoring product performance and identifying potential issues before they impact users.
- Provide training or walkthroughs to clientsand internal teams as needed.
- Be available for on-call support, if required, especially for critical issues.
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Key Requirements:
- 3+ years of experience in a technical/product support or implementation engineering role.
- Strong troubleshooting and analytical skills.
- Provenability to take complete ownership of issues and drive them to closure.
- Experience inworking with tools such as JIRA, Postman, SQL, Log analysers, etc.
- Excellent communication and documentation skills.
- Ability to thrive in a fast-paced, client-facing environment.
- Strong sense of accountability, ownership, and initiative.
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Preferred Qualifications:
- Knowledge or experience in the Healthcare domain is highly desirable and will be considered a strong advantage. (e.g., EHR/EMR, RCM, HL7, HIPAA-compliant systems).
- Exposure to SaaS platforms, APIs, and web technologies.
- Familiarity with cloud platforms like AWS or Azure is a plus.
- Understanding of data privacy and compliance standards relevant to healthcare.
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Why Join Us
- Opportunity to work in cutting-edge AI product development.
- Flat hierarchy and high ownership roles.
- Be part of a dynamic team solving real-world problems that impact lives and businesses.
- Exposure to cross-domain AI applications with room for innovation and growth.
