Details:
Job Description
Digital Workplace Platforms - System Engineer
- A core engineering role responsible for implementing system solutions, engage in project planning and playing a key part in project delivery focused on customer requirements
- Work on assigned technical projects and managed services deliveries related to Collaboration and Communication Platforms (M365, Exchange, Teams, etc.) in collaboration with Project Managers, Technical Service Managers, Architects, Consultants, and Technical Team Leads.
- Technical Projects will include for example Migrations (M365 Tenant to Tenant / On-Prem to Cloud / etc.), implementation of different features and systems related to M365, technical assessments, service transition activities for new accounts or new services etc.
- As part of Managed Services, the role will be deeply familiar with the customer environment and will work with the delivery teams on technical Innovations and Improvement initiatives, running different Proof of Concepts and Research activities or other standalone projects.
- Provide guidance and support to clients during the implementation and migration process, ensuring smooth and successful deployment of Microsoft 365 solutions.
- Configuration, Administration, Monitoring and Support of Microsoft 365 Platform and connected Systems (Exchange Servers, Entra ID Connects, etc.)
- Troubleshoot and resolve technical issues related to Microsoft 365, including performance, connectivity, and security concerns
- Responsible for monitoring and analyzing Office365 environments and services for clients to ensure the highest standard of customer service in accordance with Stefanini values and contractual agreements.
- Collaborate with cross-functional teams, including developers, system administrators, and project managers, to ensure seamless integration of Microsoft 365 solutions with existing systems and processes.
- Facilitate change by authoring, editing, and revising Knowledge base articles.
- Report issues and concerns to project, operational or account management as appropriate.
- Contributing to a team environment by actively sharing knowledge, expertise and best practices across the team.
- Maintain documentation of technical documents, configurations, and procedures related to Microsoft 365 solutions
- Identify efficiencies and articulate the recommendations for adoption and implementation.
- Submit ideas on improving existing processes, improving the team's knowledge and performance.
- Ensure that Client specific policies, practices, and procedures are always adhered to.
- Participate in Review and Governance meetings with the customers and Stefanini Technical Services Managers providing input on cases, escalations, RCAs, technical specifications and implementations.
- Work with a continuous learning and development mindset.
- Stay up to date with the latest Microsoft 365 technologies, features, and best practices, and provide recommendations to clients for leveraging these advancements.
- Participating as a team member to achieve established maintenance objectives (assuring quality, procedures and related work instructions).
- Support team members in case of problems or escalation.
- Participate or conduct training sessions with lower tier support groups or newly onboarded team members.
Job Requirements
Details:
- Bachelor's degree in computer science, Information Technology, or a related field
- Experience in Microsoft Active Directory, Entra ID (Azure Active Directory), Entra ID (Azure Active Directory) Connect administration.
- In depth and proven experience in Microsoft 365 tenant and services administration i.e. SharePoint Online, Teams, Exchange Online, etc.
- Experience with various software for data migration i.e. ShareGate, BitTitan, Mover, etc.
- Experience with 3rd party email gateway systems i.e. IronPort, Proofpoint, Defender for Microsoft 365, etc.
- Knowledge of Microsoft Exchange Server
- Working knowledge of Google/MS Collaboration suite and experience in managing Collaboration Technologies.
- Technical troubleshooting and debugging experience.
- Scripting experience leveraging PowerShell and other programming languages.
- Experience working with IT Service Management (ITSM) processes i.e. Incident Management, Request Management, Change Management, etc.
- Experience working in ITSM platforms i.e. ServiceNow, Microfocus, Remedy, etc.
- Proficiency in the English language.
- Strong communication and interpersonal skills, with the ability to effectively collaborate with clients and cross-functional team
- Industry recognized technical certification(s) are highly desirable (i.e. Microsoft Certifications
- Analytical thinking skills and a proactive approach to problem-solving
- A customer-oriented attitude and strong communication
- Experience working in a multi-national organization and having good cultural sensitivity awareness.
