L3 support Engineer

Title : L3 Support Engineer (java or .net)

Location: Hyderabad, Pune

Duration: Full Time

Experience: 6+ years

Must: Automotive Industry Experience& DMS Experience

Job description:

• Provide L3 support for Cobol, and .NET platform applications, resolving complex technical issues and managing escalations from L2 support teams.

• Monitor application performance and stability, proactively identifying and addressing potential issues.

• Perform root cause analysis for recurring problems and implement long-term solutions.

• Collaborate with development, infrastructure, and business teams to ensure seamless application integration and performance.

• Manage incident and problem tickets, ensuring timely resolution and thorough documentation of the troubleshooting process.

• Develop and maintain support documentation, including knowledge base articles, runbooks, and technical guides.

• Implement and maintain application configurations, patches, and upgrades.

• Participate in on-call rotation to provide 24-7 support for critical applications.

• Conduct training and mentoring sessions for L1 and L2 support teams.

• Ensure compliance with ITIL standards and company policies, including change management and incident management processes.

• Extensive experience with .NET Applications including configuration, administration, and support.

• Proficiency in scripting and automation to enhance support processes and workflows.

• Proven experience in managing escalations and providing L3 support.

• Ability to work independently and as part of a team in a fast-paced environment.

• Willingness to participate in on-call support rotation. Preferred Skills:

• Knowledge of ITIL framework and best practices for IT service management.

• Experience in Application Support and Maintenance

• Previous experience in a similar role within a large enterprise environment

Preferred Skills:

Knowledge of ITIL framework and incident management processes.

Familiarity with automation tools and techniques to streamline support processes.

Previous experience in a financial or technology-driven environment.