L3 support Engineer

Title : L3 Support Engineer (java )

Location: Hyderabad, Pune

Duration: Full Time

Experience: 6+ years

Must: Automotive Industry Experience& DMS Experience

Job description:

Provide L3 support Java platform applications, resolving complex technical issues and managing escalations from L2 support teams.

Monitor application performance and stability, proactively identifying and addressing potential issues.

Perform root cause analysis for recurring problems and implement long-term solutions.

Collaborate with development, infrastructure, and business teams to ensure seamless application integration and performance.

Manage incident and problem tickets, ensuring timely resolution and thorough documentation of the troubleshooting process.

Develop and maintain support documentation, including knowledge base articles, runbooks, and technical guides.

Implement and maintain application configurations, patches, and upgrades.

Participate in on-call rotation to provide 24-7 support for critical applications.

Conduct training and mentoring sessions for L1 and L2 support teams.

Ensure compliance with ITIL standards and company policies, including change management and incident management processes.

Extensive experience with .NET Applications including configuration, administration, and support.

Proficiency in scripting and automation to enhance support processes and workflows.

Proven experience in managing escalations and providing L3 support.

Ability to work independently and as part of a team in a fast-paced environment.

Willingness to participate in on-call support rotation. Preferred Skills:

Knowledge of ITIL framework and best practices for IT service management.

Experience in Application Support and Maintenance

Previous experience in a similar role within a large enterprise environment

Preferred Skills:

Knowledge of ITIL framework and incident management processes.

Familiarity with automation tools and techniques to streamline support processes.

Previous experience in a financial or technology-driven environment.