We are seeking an experienced L3 Network Support Engineer responsible for delivering advanced operational support, engineering expertise, and technical leadership for our client's enterprise network and voice infrastructure.
Role Highlights:
- Acts as the highest level of escalation within Network Operations.
- Ensures stability, performance, security, and continuous improvement across LAN, WAN, Wireless, Voice, and cloud-connected environments.
- Collaborates closely with Service Desk, L2 teams, Field Services, Cloud Operations, Cybersecurity, and client stakeholders.
- Plays a critical role during transitions, steady-state operations, major incidents, and change initiatives.
Required Skills & Experience:
Technical Skills:
- Strong hands-on experience in enterprise networking:
- Routing & Switching (TCP/IP, BGP, OSPF, VLANs)
- Firewalls (policy design, troubleshooting)
- SD-WAN and VPN technologies
- Wireless architectures
- Voice technologies:
- VoIP, SIP, call flows, QoS
- Integration with network infrastructure
- Experience with network monitoring and troubleshooting tools
- Exposure to cloud-connected networks (AWS/Azure connectivity is a plus)
Experience:
- 7+ years in Network Operations/Engineering
- Proven experience handling L3 escalations in managed services or enterprise environments
- Support of 24x7 production environments for geographically distributed users
- Prior experience working with international (US) clients is preferred
