This position is for the L2 TAC (Technical Assistance Centre) of Juniper s SRX Firewall customers.
Key Responsibilities:
Ability to work in a highly dynamic TAC (Technical Assistance Center) environment with High focus on Customer satisfaction. Able to determine problems quickly and deliver a Remarkable Customer Experience.
Be a customer advocate for timely resolution of the problems reported, understand the environment/network and impact on business.
Take ownership for problem resolution, problem reproduction and escalation.
Be a Team player, flexible to work on Weekends/Holidays as per the Business requirement.
Be a fast learner and keep pace with newer technologies
Mandatory Skills:
In-depth knowledge of Virtual Private Networks (VPNs) wrt. Design, Implementation Scenario s, Connectivity troubleshooting and other Algorithms such as DES, 3DES, MD5, SHA, PKI etc
Candidate should have very strong fundamental core networking skills, with thorough knowledge of TCP/IP Protocol suite, OSI layered architecture and should be able to relate that knowledge in troubleshooting related issues.
Proven knowledge and practical application of Security, Firewalls, access and perimeter control, vulnerability management and intrusion detection. Should have a strong knowledge on various attacks like SYN flood , Replay attacks etc and the mitigation techniques .
Proven experience with data networks including physical layer infrastructure, servers, LAN/WAN hardware, software, data transmission facilities and interconnecting devices.
Ability to understand and troubleshoot various network problems using utilities like lookup, traceroute, ping, net stat and packet sniffers like wire shark, tcp dump etc
In-depth knowledge, not limited to understanding but troubleshooting of, IP routing protocols (OSPF, BGP, RIP),IPSEC VPN, and xDSL Technologies, , MULTICAST .
In-depth knowledge of L2 technology and protocols like VLANs, VLAN Tagging (IEEE 802.1q), LACP, VLAN trunking, STP (IEEE 802.1D and other 802.1 implementations.).
Requirements:
Requires B.E. in Electronics Engineering or Computer Science with 2 - 5 years of experience supporting / Designing / implementing IP networks.
Candidates who have extensively worked on Troubleshooting, implementation and support of large IP networks.
Preferred skills:
Good working knowledge of Application layer protocols and functions such as FTP, DNS, SNMP, HTTP/HTTPS, LDAP, Radius, User Authentication Mechanisms, SMTP etc
Demonstrated ability to provide third tier and technical support for Security related products like Commercial Firewall s, IPS/IDS, Unified Threat Management Systems (UTMs) like URL Filtering, AV, Anti-Spam.
Understanding, Integration and troubleshooting of Various OS es like Windows, Unix and MAC and their specific application technologies like NIS, NFS, Sun-RPC, MS-RPC etc in a security enabled environment.
