Job description
- Relevant work experience: 4 - 6 yrs.; with a bachelor s degree in Computer Science or related domain.
Role Description:
Deliver high-quality technical assistance for
- NMS and SIEM products like JUNOS Space Platform and Apps, Security Analytics (JSA)
- Provide hardware and software technical support, including configuration assistance and troubleshooting of devices and other peripheral networking equipment.
- Document and reproduce customer related networking problems and work closely with L3 teams for timely resolution.
- Be a customer advocate for documentation, timely resolution of issues, for problem reproduction and escalation.
- Work with L3 team to develop product trainings and contribute towards knowledge base articles.
- Ability to troubleshoot and debug complex, unique networks with mixed media and protocols.
- Timely completion of training and certification as assigned
- Ability to mentor newly hired support engineers and peers in technical areas of specialty.
Skill Set Required:
- Must have working knowledge of network and service management concepts, networking protocols [L2-L7], high availability, Virtualization and Scripting
- Must have hands on experience with Linux system level troubleshooting
- Must be experienced in handling large-scale software applications deployment, configuration [config files and script based] and debugging.
- Extensive background in internetworking, TCP/IP, LAN, WAN and Security technologies required.
- Superior verbal, written communication and customer handling skills.
- Experience with Network Management/Element Management Products (understanding of FCAPS, SNMP) and areas such as CLI, NMS Northbound Interfaces, XML and XSLT is desirable.
- Experience with any Security Information and Event Management (SIEM) product like Arcsight, QRadar, RSA NetWitness Suite, SolarWinds Log & Event Manager, McAfee Enterprise Security Manager etc
- Hands on experience with deploying and troubleshooting Virtual Machine (VMWare or KVM), and understanding of K8s, dockers and containers.
- Knowledge of ScreenOS and JUNOS based devices a plus.
- Hands on Experience with scripting like Shell, Python, Ansible etc a plus
- Certification on Juniper products or any relevant certifications are a plus.
