Job Information
- Date Opened 09/20/2025
- Industry Telecommunications
- Job Type Full time
- Salary 3-4L
- Required Skills
- deleteCurrentSkillOnBackspace(event)> cisco certified network a...
- deleteCurrentSkillOnBackspace(event)> jncia
- openCompetencySkills()>+24
- Work Experience 1-3 years
- City Coimbatore South
- State/Province Tamil Nadu
- Country India
- Zip/Postal Code 641044
About Us
Skylink is at the forefront of India's digital evolution, connecting people and
organizations with dependable, modern telecom solutions.
We deliver broadband, IPTV, and enterprise connectivity that support the way India
works, learns, and communicates. Our network is built for consistent, real-world
performance, ensuring uninterrupted digital experiences for homes, stable and secure
connectivity for businesses, and scalable, high-capacity solutions through our own data
center infrastructure.
As we expand across regions, Skylink remains committed to thoughtful innovation and
dependable service. Every solution we build is shaped by real customer needs, whether
it is supporting households, enabling business growth, or strengthening critical
infrastructure across communities.
Skylink is evolving with the needs of a rapidly digitizing nation, and our work reflects
that momentum. We value people who care about building reliable technology and
improving everyday connectivity. If you're looking to contribute to meaningful,
long-term infrastructure, Skylink offers a place to do work that stands up to real-world
use.
Job Description
Job description
Job Title: NOC Engineer – Level 2 (L2) / Level 3 (L3)
Department: Network Operations
Location: [Coimbatore]
Reporting To: NOC Manager / Network Lead
Type: Full-time, Shift-based (24x7 support)
About The Organization
We are a leading Class A Internet Service Provider (ISP) delivering Broadband,
Dedicated Leased Line, and IPTV services to residential and enterprise customers
across [region/country]. Our network is powered by MPLS, VPLS, GPON, and Metro
Ethernet technologies to ensure high-availability, low-latency connectivity.
Role Overview
As a NOC L2/L3 Technician, you will be responsible for the monitoring, troubleshooting,
escalation, and resolution of network issues related to IP/MPLS core, VPLS circuits,
customer broadband issues, IPTV streaming, and leased line performance. You will
work closely with the L1 team, field engineers, and network architects to ensure uptime
and SLA compliance.
Key Responsibilities
L2 Technician Responsibilities:
Monitor NMS/EMS platforms for alarms (Zabbix, SolarWinds, PRTG, etc.).
Perform first-line diagnosis of MPLS/VPLS circuits, broadband DSL/GPON issues, and
IPTV streaming problems.
Coordinate with L1 and Field Support teams for onsite troubleshooting.
Escalate unresolved issues to L3/NPE/engineering as per SLA timelines.
Execute routine maintenance activities (port flaps, device reloads, etc.).
Raise and manage tickets via tools like Remedy, Freshdesk, or ServiceNow.
Perform basic router/switch checks using CLI (Cisco/Juniper/Huawei/Arista).
Maintain SLA and KPI, KRA
Document and update SOPs for recurring issues.
Technical Skills & Experience
- MPLS (LDP, RSVP, TE):Strong understanding
- VPLS/L2VPN:Strong hands-on
- OSPF, BGP:Advanced troubleshooting
- IPTV (Multicast, IGMP, QoS):Deep debugging
- GPON/OLT/ONT:Advanced config (optional)
- BRAS/BNG:Config and auth debugging
- Packet capture tools (Wireshark, tcpdump):Required
- Routers/Switches (Cisco, Juniper, Huawei):Full config/debug
- NMS/EMS tools:Same
- Ticketing systems:Same
- Linux/CLI scripting:Bash/Python preferred
2–4 Years Of NOC/ISP Experience
CCNA / JNCIA or equivalent in Networking/Telecom/CS
Bachelor's degree in Computer Science, Information Technology, or a related field.
NOC or IT infrastructure environment, including 2+ years in a senior or L2 role.
Requirements
- Knowledge and Skills:
- Advanced knowledge of network protocols and technologies.
- Strong troubleshooting and problem-solving skills.
- Experience with network security and firewalls.
- Ability to work with complex systems and applications.
- Excellent communication and collaboration skills.
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