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L2 Support System Administrator

People Prime Worldwide
Pune
5-10 Years
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Job Description

KEY RESPONSIBILITIES:

  • Provide L2 support for applications developed in Mainframe, Cobol, Java/C++, hosted on Client Infrastructure, and using SQL databases.
  • Troubleshoot and resolve application issues, ensuring minimal disruption to business operations.
  • Monitor application performance and system health, identifying and addressing potential issues proactively.
  • Collaborate with L1 support, development teams, and other stakeholders to resolve complex technical problems.
  • Perform root cause analysis for recurring issues and implement permanent solutions.
  • Develop and maintain documentation for troubleshooting steps, issue resolution, and standard operating procedures.
  • Assist in the deployment and configuration of applications and updates * Execute SQL queries to retrieve data, diagnose issues, and provide insights for application support.
  • Participate in on-call rotation to provide 24 7 support for critical applications.
  • Communicate effectively with users, providing updates on issue resolution and system status.
  • Proven experience in application support, specifically with Mainframe, Cobol, or Java and C++.
  • Strong understanding of Object based programming.
  • Excellent problem-solving skills and the ability to work under pressure.
  • Strong communication skills, both written and verbal.
  • Ability to work independently and as part of a team.
  • Willingness to participate in on-call support rotation

Preferred Skills:

  • Knowledge of ITIL framework and incident management processes.
  • Familiarity with automation tools and techniques to streamline support processes.
  • Previous experience in a financial or technology-driven environment.

More Info

Job Type:
Permanent Job
Industry:
Consulting, Information Services
Role:
Technical Support Engineer
Function:
IT
Employment Type:
Full time
Open to candidates from:
Indian

About Company

People Prime Worldwide

At People Prime Worldwide, we deliver innovative IT solutions that drive business success. Our comprehensive suite of services include IT Consulting & Implementation, Staff Augmentation (T&M), and Managed Teams & Managed Services and is designed to help organisations optimise their workforce, streamline operations, and enhance technological capabilities. With a focus on agility, efficiency, and cost-effectiveness, we provide expert consulting, skilled talent, and end-to-end IT management to ensure seamless project execution. Whether you need cutting-edge IT solutions, flexible workforce expansion, or fully managed IT services, we are your trusted partner in navigating the digital landscape. IT Consulting and Implementation Services - Transforming Businesses with Scalable IT Solutions: We provide expert IT Consulting and Implementation Services, enabling businesses to optimize their technology infrastructure and streamline operations. Our specialized services cover SAP, Salesforce, ServiceNow, and Cloud Migration, helping enterprises modernize their digital ecosystem. Staff Augmentation (T&M) - IT Resources As A Service: We offer Time & Materials (T&M) Staff Augmentation, ensuring businesses can access the right talent at the right time. Whether it's short-term project support or long-term IT staffing, we provide skilled professionals to meet your requirements. Managed Teams and Managed Services - End-to-End IT Operations Without the Hassle: We provide Managed Teams and Managed Services, allowing businesses to focus on their core objectives while we handle IT operations efficiently.

Job ID: 137553769

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Last Updated: 31-12-2025 06:47:56 AM
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