L2 Support Engineer

VAYUZ Technologies

Bengaluru, India

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Job Description

About The Role

We are seeking a motivated and customer-oriented Analyst and Engineer to support smooth operations and resolve technical and functional issues.

Strong problem-solving and communication skills
Advanced troubleshooting capabilities to handle complex technical issues escalated from L1, including in-depth software and system diagnostics across various cloud resources
Understanding of application scaling and high availability concepts
Perform detailed troubleshooting, log analysis, configuration checks, and environment validation
RCA documentation and incident response communication to all stakeholders
Escalate critical or unresolved issues to the engineering team with proper documentation
Troubleshoot API, REST/gRPC communication failures, and timeout issues
Strong knowledge of Docker and Kubernetes commands
Provide 24x7 on-call support to respond to incidents and ensure system availability
Analyze system usage patterns and proactively identify warning signs and service degradation
Own SSL certificate rotation and renewal activities
Manage incident response, troubleshooting, resolution, and documentation of RCA and PIR reports

Skills Required

Proficiency in troubleshooting various cloud resources such as EC2, EKS, RDS, S3, EMR, etc.
Good understanding of databases, networking, and web technologies
Experience working in microservices environments using CloudWatch, OpenSearch, ELK Stack, and monitoring tools such as Prometheus and Grafana
Programming knowledge in Python and Shell Scripting would be an added advantage
Familiarity with ServiceNow, Jira, and Confluence tools
AWS Cloud certifications and ITIL certifications are recommended

(ref:hirist.tech)

More Info

Job Type:

Permanent Job

Industry:

Other

Function:

Employment Type:

Full time

About Company

VAYUZ TechnologiesJob Source: www.linkedin.com

Job ID: 148092047

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Last Updated: 24-05-2026 07:03:02 PM

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