L2 Support Engineer

We are seeking a technically skilled and self-motivated Support Engineer to manage and support our IT infrastructure and provide end-user support for both hardware and software, including critical business applications. The ideal candidate will be experienced in Microsoft technologies, network configuration, and application troubleshooting. The ideal candidate must have excellent communication skills to communicate confidently and fluently with end users, should be able to grasp domain & product knowledge quickly and perform triage & report generations independently (must possess excellent data & functional analysis skills), must be proactive.

About thinkbridge

We are a global digital product development firm that helps growth-stage companies gain the technology sophistication and maturity of leading modern digital businesses. We differentiate ourselves by delivering exceptional quality at scale and speed with our thinkstack accelerators. We started with the vision of being able to build amazing software fast. A new way to build software without any of the compromises that currently plague software development. A new way to focus on the outcomes instead of the tech, tools, methodologies, processes and vanity artifacts.

Why is thinkbridge a great place to work

At thinkbridge, we are not just paving the way for exceptional digital experiences; we're also redefining the future of work. Our Remote First philosophy allows you to take a dive into a world where work doesn't tie you down. We're pioneering a Remote First approach, ensuring you're connected, no matter where you are. We foster and encourage a diverse and inclusive work culture where employees feel valued, respected, are encouraged to voice their ideas, have equal opportunities and are treated fairly. We encourage and provide for our employees health and well-being initiating wellness programs, provide mental health resources, and ergonomically designed workspaces to support employees physical and mental health. We understand the value of work-life balance, hence we follow Flexible Work Hours, to ensure they can rejuvenate besides managing their personal commitments without much hassle. At thinkbridge, it's more than just a job. It's a journey of innovation, growth, and balance. Join us in shaping the future!

thinkbridge is a place where you can:

1. Think bigger because you have the time, opportunity, and support it takes to dig deeper and tackle larger issues.
2. Move faster because you'll be working with experienced, helpful teams who can guide you through challenges, quickly resolve issues, and show you new ways to get things done.
3. Go further because you have the opportunity to grow professionally, add new skills, and take on new responsibilities in an organization that takes a long-term view of every relationship.

thinkbridge..there's a new way there.

We live by five core values: Outcomes, Quality, Accountability, Communication and Care. This role embodies all five - you'll own outcomes, maintain high technical standards, and communicate effectively across all levels.

Experience Level: 4+ years of experience in IT Infrastructure and Application Support with strong hands-on expertise in Microsoft 365, Azure, Intune, Defender, and SQL-based troubleshooting. Proven ability to handle L1/L2 support and perform independent triage.

Working time will be 6:30 am IST to 3:30 pm IST or 2:30 pm IST to 11:30 pm IST based on required coverage).

What is expected out of you

As a part of this Job

• Provide tech support services for software, and application-related issues
• Communicate fluently and confidently with end users to understand and resolve their technical and functional issues promptly
• Administer and manage Microsoft 365, Azure, Intune Security, and Defender platforms
• Monitor and respond to Defender alerts to enhance infrastructure security
• Assist in onboarding and training users on internal tools and business applications
• Provide L1 + L2 support for enterprise applications, resolve incidents, and escalate complex issues post functional & technical triage if needed.
• Coordinate with application vendors for bug fixes, updates, and performance optimization
• Create and maintain reports using SQL Server Management Studio (SSMS)
• Analyse data using tools such as Grafana & Datadog for performance monitoring & issue identification
• Document support procedures, FAQs, and knowledge base content
• Collaborate with internal teams on IT and application rollout projects

Requirements:

Must have skills :

• Proficiency with Microsoft 365 Admin Center, Azure, Intune, and Defender
• Hands-on experience with Windows OS, Microsoft Server, and common business applications
• Expert in SQL Server and basic query writing for troubleshooting and reporting

Our Flagship Policies and Benefits:

What we offer

• Dedicated Learning & Development Budget Fuel your growth with resources dedicated to skill enhancement.
• Cutting-Edge Projects Work on exciting projects using the latest technologies.
• Employee-Friendly Leave Policy Enjoy ample leave options to maintain a healthy work-life balance.

Work Environment

• Remote-First Culture: At thinkbridge, we all work from wherever we choose but come together during set hours to collaborate. Using simple online tools, we stay connected and get great work done.
• Leave & Time-off All leaves taken are paid leaves. And all the leave and time off are likely pre-approved leaves intended for planned vacations, personal commitments, or any other needs requiring prior approval
• Comprehensive Medical & Term Insurance: Full coverage for you and your family peace of mind.
• Work-From-Workweek (WWW): Twice or thrice a year, we come together for One-week sprints to collaborate in person, foster stronger team bonds, and align on goals. All travel expenses are covered in the form of an allowance which is called a work week allowance.
• We organize city-wise, company-sponsored local meetupsfun-filled day outings with your colleagues!
• At thinkbridge, you get reimbursed for approved certifications and short courses that support your role
• We embrace diversity and ensure equal opportunity for everyone, fostering an inclusive workplace where all voices are valued.

Join thinkbridge to be part of a purpose-driven, innovation-led organization that invests in your growth and empowers you to build a brighter future.