L2 Support Engineer
TechblocksThis job is no longer accepting applications
Job Description
The key requirement is to have an L2 team member who would be responsible for doing continuous platform and jobs monitoring.
This is a critical position as the majority of the issues reported during these times. Resources are required to:
- Cyclically monitor dashboards and logs.
- Review the jobs running status and raise alerts in case of issues.
- Raise messages and alerts in designated groups in case an issue is observed on a Dashboard.
- If an issue is reported on FreshService, pickup the ticket, review and reproduce, pickup evidence from dashboard and logs and open a Priority bridge including designated Development and DevOps team member all within the defined SLA.
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Key Skills
About Company
We are a software engineering and consulting firm. We build modern digital value chains and businesses reimagined to create frictionless experiences for innovative monetization methods and drive unforeseen efficiencies. We are known to build world class custom platforms and products that are cloud native for some of the worlds largest brands.
We are the go to technology partners for born in digital businesses that grew with us from "Concept to Commercialization" and have revenues between $100M - $10B. We help modern businesses transition just from a technology outsourcing mentality to help create globally distributed digital COEs and mature them. Our converged COEs that we create in partnership with our clients help power software factories that are extremely dynamic. We have created modern digital COEs and factories that are created with a single minded goal to future proof our clients businesses.
Everything we do is centred around two philosophies and practices - Design Thinking and Lean Engineering. Whether it is building digital commerce platforms, marketplace for worlds largest retailers or smart utilities applications and products or digital health products/platforms that power wearables, patches or devices across healthcare landscape; we do it all with speed and sophistication that is unmatched in the industry.
