L2 Post-Sales Engineer Data Centre

Company name confidential

5-8 Years

Mumbai, Pune

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Job Description

L2 Post-Sales Engineer Data Centre

Experience: 5-8 Years

Location: Pune,Mumbai

Employment Type: Full-Time

Industry: IT Services & Technology Solutions

Job Summary

We are looking for an experienced L2 Post-Sales Engineer Data Centre to provide advanced technical support, implementation, troubleshooting, and optimization of enterprise Data Centre infrastructure.

The role involves working across Servers, Storage, Virtualization, Hyperconverged Infrastructure (HCI), Backup, and Disaster Recovery solutions. The candidate will work closely with customers, internal teams, and leading OEMs to ensure high availability, minimize downtime, and maintain customer satisfaction.

Key Responsibilities

Perform L2 installation, configuration, upgrades, and maintenance of Data Centre infrastructure.
Work on enterprise server platforms such as Dell PowerEdge and HPE ProLiant.
Install, configure, and troubleshoot NetApp Storage environments.
Support virtualization platforms including VMware vSphere and Red Hat OpenShift.
Implement, configure, and troubleshoot Nutanix HCI clusters.
Configure and support Backup and Disaster Recovery solutions using Veeam and Commvault.
Troubleshoot complex infrastructure issues through remote support and on-site customer visits.
Perform performance tuning, diagnostics, and Root Cause Analysis (RCA).
Escalate complex L3 issues to OEMs or appropriate technical teams while ensuring SLA compliance.
Conduct periodic infrastructure health checks and identify potential performance or capacity issues.
Support capacity planning and infrastructure optimization activities.
Provide technical knowledge transfer and training to customers and internal teams.
Maintain accurate technical documentation, installation records, and troubleshooting reports.
Support warranty renewals and managed services related to business continuity.
Identify opportunities for proactive services and technology upgrades based on customer requirements.
Maintain strong customer relationships and ensure timely resolution of technical issues.

Required Skills & Expertise

5-8 years of experience in post-sales support, implementation, or Data Centre infrastructure.
Strong experience in Servers, Storage, NetApp, Nutanix, Veeam, and Commvault.
Hands-on experience with enterprise server platforms such as Dell and HPE.
Strong knowledge of Nutanix HCI and virtualization technologies.
Good understanding of VMware vSphere, including vMotion, HA, and DRS.
Knowledge of Red Hat OpenShift and hybrid cloud environments.
Strong troubleshooting and diagnostic skills across Data Centre infrastructure.
Understanding of network integration and infrastructure dependencies.
Experience in Backup, Disaster Recovery, and Business Continuity solutions.
Strong Root Cause Analysis and performance-tuning capabilities.
Good customer-facing communication and issue-resolution skills.
Ability to work independently as well as collaborate with OEMs and internal technical teams.
Willingness to travel to customer sites when required.