L2 Operations Lead Connectivity

Note: only immediate joiners

Experience: 12+ Years

Location: Gurgaon

L2 Operations Lead – Connectivity

Level 2 operations role for network infrastructure and telephony.

Scope

LAN/WAN & Data Centre Networks, Cloud Connectivity, Telephony

Support the client's network infrastructure and telephony services. Resolve L2 incidents and escalate to L3 when needed.

Networks

• End-to-end incident management, from L1/L1.5 escalation to closure.
• Monitor network devices and respond within service levels.
• Configure routers, switches, WLAN controllers and load balancers.
• Manage dynamic routing, segmentation and IP addressing.
• Support data-centre and cloud connectivity, and capacity planning.
• Assist with data-centre network planning and design.
• Resolve carrier incidents and requests. Coordinate with OEMs on hardware.
• Industry best practice network service design and methodologies to ensure delivery Network devices configurations (Router, Switches, WLAN controller, F5)

Telephony

• Resolve L1/L2 telephony incidents and requests on Cisco Webex Calling/Cisco Webex assist Manager.
• Monitor telephony network devices and act on alerts.
• Support local IT in global offices on telephony issues.
• Refine telephony KPI monitoring and thresholds.
• Maintain as-built documents for telephony services.

Common

• Keep ServiceNow tickets current, with clear resolution and closure notes.
• Join RCA reviews. Update SOPs and knowledge-base articles.
• Work with Network Security, Hosting, Cloud and Database on cross-tower issues.

Tools

• Cisco routers and switches
• WLAN controllers and load balancers
• Cisco Webex Calling
• Enterprise network monitoring tools
• ServiceNow
• Cisco Catalyst Center
• Thousand Eyes Tool
• Datadog Monitoring Tool

Technologies

• Cisco routing and switching
• Dynamic routing protocols
• IP addressing and network segmentation
• Data-centre networking
• Cloud network connectivity
• Cisco WebEx and Assist
• Network monitoring and capacity planning
• Python or Ansible scripting

Experience

• 12 years of experience in L2 network operations
• 24x7 support environment
• Cisco routing and switching troubleshooting
• Router, switch, WLAN and load balancer configuration
• Telephony support on Cisco Webex Calling & Assist
• Working with carriers and OEMs
• ITSM incident, problem and change processes
• Clear written and spoken English

Preferred Certifications

• Cisco CCNA / CCNP
• Cisco CCNP Collaboration