Scope:
- Provide subject matter expertise for the 24x7 operational support for network component (Routers, Switches, WAN Accelerators, Load Balancers, etc.) installation, management, configuration and troubleshooting expertise inclusive of passive components.
- To provide expertise for configuration, management and troubleshooting Security Infrastructure components like Firewalls/ IDS/ IPS/ etc.
- Maintaining Service Level Agreement (SLA) or OLA (Operational Level Agreement) of highest standards and Turn-Around Time (TAT) as agreed.
Technical Skills:
- Expert level skills in configuring & troubleshooting of Network devices (LAN Switches/ Router/ Load Balancers). Preparing the Hardening Guidebook and necessary automation tool-kit. Also carryout hardening of the network devices as per the laid guidelines.
- In-depth knowledge and experience in configuring & troubleshooting of Security devices (Firewalls/ IDS/ IPS).
- Advanced Level of configurations for high availability like Active-Passive or Active-Active Cluster setup, etc. applicable for Disaster Recovery scenarios with pre-defined RTO & RPO.
- Configuration of routing & switching protocols like BGP, OSPF, STP, RSTP, etc. and troubleshooting of the same
- Integration with Infrastructure Components like Active Directory (AD)/ LDAP/ AAA/ Radius, NTP, Domain Name Service (DNS), Logging Servers, etc.
- Expert level knowledge of IP addressing schemes (IPv4 & IPv6)
- Knowledge of log co-relation engines/ methodology would be an advantage
- Should have worked in Remote Management environment using tools.
Responsibilities:
- The key responsibilities are highlighted below. The candidate is
- Expected to build, deploy, configure, manage & troubleshoot the LAN/ WAN network using the skills mentioned along with configuration for high availability. Also carryout hardening of the devices as per the laid guidelines
- Primary responsibility would be to recover the network from any outage and ensure timely performance management activities are being carried out.
- Expected to provide advance level of support to be provided for ensuring that the SLA/ OLA/ TAT parameters are met.
- Required to be knowledgeable in other Infrastructure components The key responsibilities are highlighted below. The candidate is
- Expected to build, deploy, configure, manage & troubleshoot the LAN/ WAN network using the skills mentioned along with configuration for high availability. Also carryout hardening of the devices as per the laid guidelines
- Primary responsibility would be to recover the network from any outage and ensure timely performance management activities are being carried out.
- Expected to provide advance level of support to be provided for ensuring that the SLA/ OLA/ TAT parameters are met.
- Required to be knowledgeable in other Infrastructure components
Requirements:
- Should have technical OEM certifications for Network & Security products or technologies (Routers, Switches, Load Balancers, WAN Accelerators, Firewalls, IDS/IPS, VPN Gateways, etc.)
- Knowledge or experience of using Enterprise Service Management tools for automated testing, Monitoring (for OS, Network, Applications, etc.), Event correlation engines, Service desk (ITIL compliance, workflow and Self Service), etc.
- Exposure to technologies like Cisco ACI, FTD firewalls, load balancers
- Demonstrated problem solving skills, strong conceptual and analytical skills along-with ability to work as an effective team member.
- Excellent verbal and written communications skills.
- Soft skills Interpersonal relationship management, Time Management
Who Can apply
- B.E./B.Tech in Electronics/ Computers/ IT/ Electronics & Telecommunication/ or other relevant streams.
Experience of 3 to 6 Years in the field of IT infrastructure projects & operations, preferably in Data Centers, Large IT Setup, Mission Critical IT Infrastructure in Telecom/ Banking/ etc.
