L2 Network Engineer

Key Responsibilities:

• Configure, manage, and troubleshoot L2/L3 switches, including ACLs, QoS policies, and firmware upgrades.
• Manage and maintain SD-WAN gateways, firewalls, and load balancers, with hands-on experience in Palo Alto Panorama.
• Configure and troubleshoot DHCP and DNS environments.
• Update and maintain wireless infrastructure tools like Aruba Central, Airwave, and ClearPass.
• Support and troubleshoot wireless networks, including WAPs and controllers.
• Administer Cisco CUCM and manage VoIP phones (certification preferred).
• Monitor and manage network performance using tools like SolarWinds (NPM, NCM, NTA, NAM).
• Participate in field dispatch coordination and transition management activities.
• Perform incident logging, issue triage, resolution, and escalation handling for ISPs and infrastructure issues.
• Conduct vulnerability and patch management for network infrastructure.
• Manage backup configurations, network documentation, and standard operating procedures.
• Adhere to ITIL practices for Asset, Change, and Incident Management.

Qualifications:

• 5+ years of experience in enterprise network operations.
• Proven hands-on experience with Palo Alto, Aruba, and Cisco networking equipment.
• Strong expertise in network security, monitoring, and wireless network infrastructure.
• Working knowledge of SolarWinds for network monitoring and automation.
• Familiarity with ITIL processes for network service management.
• Excellent problem-solving and communication skills.