Role - L2 Linux Engineer
Location - Indore, Noida
Years of Experience Required - 4 to 7 Years
Requisition Description:
- We are seeking an experienced L2 Engineer to join our team in Delhi.
- The ideal candidate will have proven experience working in a 24/7 support environment and a strong background as an Production Support Engineer role.
- The selected candidate will be required to work on-site at the customer's location. This role necessitates a strong presence at the client's premises to ensure effective support and collaboration.
- The candidate should possess extensive knowledge of IT infrastructure, including networks, servers, and databases, and be proficient in troubleshooting both hardware and software issues.
- Certification in relevant technologies such as ITIL, Microsoft, Linux admin or Cisco is a plus.
- The role requires excellent communication and interpersonal skills to effectively interact with end-users, gather additional information about reported issues, and provide clear and comprehensive explanations of technical solutions.
- The candidate should be well-versed in Linux operating systems, have experience in providing production support for end customers, and be skilled in deploying applications in production environments.
- Additionally, the candidate should have experience managing physical servers, working at customer locations, and using monitoring tools and practices to ensure system performance and reliability.
Roles and Responsibilities:
Primary Skills:-
- Linux Expertise:- Proficient in Linux operating systems, including advanced commands and system administration.
- Production Support:- 4-7 years of experience in providing production support for end customers. Troubleshoot and resolve production issues efficiently.
- Deployment:- Skilled in deploying applications in production and other environments. Ensure smooth and error-free deployment processes.
- 24/7 Support:- Comfortable working in a 24/7 support environment. Prior experience in providing 24/7 support.
- Communication Skills:- Excellent communication and customer handling skills. Effectively interact with clients and resolve their issues.
- Server Management:- Experience in managing physical servers, including setup, OS installation, maintenance, and troubleshooting.
- On-Site Experience:- Experience working at customer locations. Provide on-site support and ensure customer satisfaction.
- Monitoring and Incident Management: - Well-versed in monitoring tools and practices. Monitor systems to ensure optimal performance. Identify issues and escalate them as needed.
- Problem-Solving Skills:- Ability to quickly diagnose and resolve issues. Utilize analytical thinking and a methodical approach to troubleshooting.
- Ticketing Systems:- Experience with ticketing systems like JIRA, ServiceNow, or similar. Manage and resolve tickets efficiently.
Secondary Skills:-
- Basic Scripting:- Knowledge of basic scripting (e.g., Bash, Python) to automate routine tasks.
- Time Management:- Manage multiple tasks and prioritize them effectively to meet deadlines and service level agreements (SLAs).
- Customer Service Orientation:- Focus on providing excellent support and maintaining a positive relationship with users and clients.
- Documentation Skills:- Keep detailed records of issues, solutions, and procedures to ensure knowledge sharing and continuity.
- Adaptability:- Adapt to new tools, technologies, and processes as the production environment evolves.
