Position: L2/L3 Support - GlobalExperience :4+ yearsLocation: Remote
Job SummaryWe are looking for an experienced IT Support Engineer to provide L2/L3 support across Microsoft 365, endpoints, identity management, networking, backups, and security in a hybrid IT environment. The right candidate will have strong troubleshooting skills and hands-on experience supporting business-critical systems.
Key Responsibilities- Support and troubleshoot Microsoft Server and endpoint backups (on-prem/hybrid).
- Administer Microsoft 365 services including Exchange Online, OneDrive, SharePoint, and Teams.
- Resolve email issues such as NDRs, spam/phishing incidents, mailbox access, and quota management.
- Manage user onboarding/offboarding, password resets, MFA, and access control.
- Troubleshoot Windows 10/11 and macOS systems (performance, crashes, sync issues).
- Configure and resolve VPN, network connectivity, and Active Directory issues.
- Identify and respond to basic security incidents and phishing threats.
- Support business applications, file-sharing platforms, printers, and peripherals.
- Document incidents and resolutions while adhering to SLAs.
Required Skills & Experience- 5+ years of experience as an L2/L3 IT Support Engineer.
- Strong hands-on experience in hybrid IT environments.
- Solid knowledge of Microsoft 365, Windows Server, and endpoint support.
- Proven troubleshooting skills across IAM, networking, and security.
- Excellent communication and customer service skills.
Nice to Have- ITIL Foundation or MSP experience.
- PowerShell or basic scripting exposure.
- Experience with hybrid or colo infrastructure.
