L2 Infrastructure Engineer

5-7 Years

This job is no longer accepting applications

Job Description

Key Responsibilities:

Provide Level 2 infrastructure support with a focus on:
Network devices: Firewalls (Palo Alto, Cisco, Sophos, SonicWall), Switches/WiFi (Cisco, HP, TP-Link, Unify/Ubiquiti, D-Link, Aruba)
VPN and remote access solutions, Active Directory servers and Azure Entra
Monitoring and SIEM tools: Zabbix, Sentinel, PRTG, NetFlow Analyze. Monitor and resolve system alerts and issues within SLA using Zabbix, Sentinel, SIEM, etc.
Analyze and troubleshoot complex infrastructure issues spanning cloud, on-prem, and hybrid environments.
Use TeamViewer, Jira, and other collaboration tools for remote support and issue tracking.
Perform detailed shift handovers, ensuring smooth communication across teams. Generate reports, analyze ticket trends, and identify proactive fixes or escalations.
Participate in project-related tasks, maintenance activities, and process improvements. Maintain detailed documentation and knowledge base updates as needed.
Collaborate with global teams across time zones, ensuring uptime and business continuity.

Required Skills & Qualifications:

57 years of hands-on experience in infrastructure engineering or network administration.
In-depth expertise in:
Firewall platforms: Palo Alto, Cisco, Sophos, SonicWall | Switches/WiFi: Cisco, HP, TP-Link, Ubiquiti/Unify, Aruba, D-Link | VPN, Cloud environments, Active Directory, Azure Entra ID
Monitoring & SIEM tools: Zabbix, Sentinel, PRTG, NetFlow Analyzer
Excellent troubleshooting of network, cloud, and server-side issues
Familiarity with TeamViewer for remote support and Jira for ticket management
Strong documentation, ticketing, and escalation processes
Ability to work independently in a high-pressure, SLA-bound environment
Fluent English communication with a neutral accent is mandatory
Strong interpersonal skills and the ability to interact professionally with global stakeholders

Preferred Qualifications:

Certifications such as CCNA/CCNP, Microsoft/Azure, Firewall vendor certs, or ITIL Foundation
Experience with hybrid infrastructure models and cloud-native tools
Exposure to automation or scripting (PowerShell, Bash, etc.) is a plus