L2 Engineer (Sophos Specialists)

AboutGalaxy

Galaxy, one of the India's largest System Integrators, helps customers grow their businesses by integrating best-in-class IT solutions, products, and services. Galaxy was incorporated in 1987 and is one of the oldest and most respected names in the industry. Galaxy is a trusted ITservices provider to more thana thousandlarge enterprises spread across India.

Job Description 

The L2 Engineer (Sophos Specialists) will provide advanced technical support for endpoint security and cyber defense operations. The role involves handling complex issues related to EDR, incident response, threat hunting, and forensics, along with supporting Linux/Windows environments, databases, network management software, and related IT technologies.

Key Responsibilities 

•  Provide L2 support for Sophos security products and related endpoint protection solutions.
• Troubleshoot and resolve complex incidents related to EDR, incident response, threat hunting, and forensics.
• Work on Linux and Windows operating systems, databases, network management software, and IT infrastructure technologies.
• Analyze security events, perform deeper technical investigation, and coordinate escalations when required.
• Ensure proper documentation, case updates, and resolution tracking.
• Support implementation and operational activities for proposed OEM or reputed EDR solutions.
• Collaborate with internal teams to maintain service quality and timely issue closure.

Academic Qualifications

Candidates should possess one of the following: BTech/MTech in CS or IT / MCA Degree or Equivalentwith a minimum of5 years of experienceinEDR / Incident Response / Threat Hunting / Forensics solutions

OR

BCA / B.Sc. IT / B.Sc. Computers / Diploma in Computer Science or Information Technology with relevant operational exposure

Required Skills 

• Strong knowledge of Linux and Windows operating systems.
• Familiarity with data bases, network management software, and core IT technologies.
• Hands-on experience with EDR tools and security operations.
• Good analytical, troubleshooting, and communication skills.
• Ability to manage escalations and work in a support-driven environment.

Certifications 

• Preferred or required certifications include: OEM certificate of proposed solution or any reputed EDRsolution. CISM / CISSP / CEH / CSA / CIH / CompTIA Security

Experience Requirement

Minimum 5 yearsof experience inEDR / Incident Response / Threat Hunting / Forensics for candidates with BTech/MTech/MCA or equivalent qualification. C