L2 DESK/TECHNICAL SUPPORT

JD for IMC L2 Team: Answer calls professionally and provide technical knowledge/expertise to support technical help related queries and trouble shooting. Experience in a L2 service desk/ tech support process providing remote support for Laptops / Desktops Knowledge of relevant applications and tools specific to Service Desk. Knowledge and hands on experience of installation and troubleshooting ofMicrosoft officeApplications and software installations Experience Wireless connectivity, email and printing related requests Should have good knowledge in Active Directory, Antivirus, Imaging, Patch Management solutions. Experience onresolving Issues for Internet related applications such as email clients and web browsers and Office Suites such as Microsoft O365. Experience on configuring Mobile devices such as IOS, Android devices Should be having goodunderstanding on ITIL framework (IT reporting metrics/MIS) and create different reports as per the framework. Should be flexible to work in different shift timings and coordinate with different teams across geographies.