L2 Application Support Engineer

Responsibilities:

• Perform system and requirement analysis, design, coding, and testing.
• Estimate efforts using the Waterfall Method and review design and code.
• Provide support for SIT and UAT testing.
• Deploy projects to production environments.
• Handle 24x7 on-call production support.
• Support non-production environment batch cycles.
• Conduct knowledge transfer (KT) sessions for new team members.

Mandatory Skills & Experience:

• 8+ years of experience in IT support and operations.
• Hands-on experience with PowerShell scripting, XCOM, SFTP, and job scheduling.
• Strong understanding of networking concepts.
• Knowledge of Azure Cloud and its applications.
• Ability to troubleshoot file transfer failures and process failed files before the cutoff time.
• Maintain documentation for production issues, run-books, and operational best practices.
• Proficiency in SQL databases.
• Experience handling conference bridges during critical production downtimes (P1 & P2 incidents).
• Strong communication skills (verbal and written), proactive mindset, and ability to work independently.
• Solid understanding of ITIL processes.
• Ability to prioritize tasks and multitask effectively.
• Team player with flexibility to work in shifts and weekends if required.

Nice-to-Have Skills:

• Experience supporting banking domain applications.