Join our Team
About This Opportunity
We are looking for a motivated and technically driven L1 Fault Management Engineer – Data & IP to join our Network Operations Center (NOC) team at Ericsson. In this role, you will be part of a 24x7 global operations environment, responsible for real-time alarm monitoring, first-level fault diagnosis, incident management, and escalation handling across Data and IP network domains including CMTS, XGS-PON, Cisco/Juniper routing & switching infrastructure, and optical access networks.
This is an excellent opportunity for early-career network professionals to build deep hands-on expertise in broadband and IP technologies while contributing to Ericsson's mission of enabling a fully connected, intelligent world through operational excellence.
What You Will Do
Network Monitoring & Alarm Management
- Monitor network alarms and events continuously through Network Management Systems (NMS) and OSS platforms on a 24x7 basis
- Perform continuous surveillance across:
- CMTS (Cable Modem Termination Systems)
- XGS-PON Network Elements
- Cisco Routers & Switches
- Juniper Routers & Switches
- Optical Access Network Devices
- Identify and prioritize service-impacting alarms based on severity and business impact
- Perform alarm correlation to eliminate duplicate events and accurately identify root causes
Incident Management
- Create, update, and manage incident tickets with accuracy in ITSM/ticketing tools
- Ensure detailed documentation of alarm details, timestamps, and troubleshooting findings
- Follow defined Incident Management and Escalation Procedures
- Coordinate with L2/L3 teams, field engineers, and vendors for timely fault resolution
- Track incidents end-to-end through to resolution and closure
First-Level Troubleshooting & Diagnostics
- Perform first-level diagnostics for Data & IP network faults
- Verify device reachability and connectivity using Telnet, SSH, and PuTTY
- Check interface status, alarms, system logs, CPU and memory utilization
- Execute predefined troubleshooting procedures and collect relevant logs for L2/L3 escalation
- Validate network restoration post fault resolution
Altiplano AMS Operations
- Monitor alarms and events through the Altiplano Access Management System (AMS)
- Analyze access network faults and service degradation alerts
- Perform basic troubleshooting and alarm validation using Altiplano dashboards and reporting tools
What You Will Bring
Technical Skills
Networking Knowledge:
- Understanding of TCP/IP, VLANs, Routing, Switching, and Ethernet concepts
- Basic knowledge of:
- Cisco Networking (IOS/IOS-XE)
- Juniper Networking (Junos)
- Broadband Access Networks
- XGS-PON Technology
- CMTS Architecture and Monitoring
Tools & Technologies:
- Altiplano AMS
- Grafana
- NMS/OSS Platforms
- ServiceNow / Remedy / JIRA
Educational Qualification:
- B.Tech / B.E. in Electronics, Telecommunications, Computer Science, or Information Technology OR
- Diploma in Electronics, Telecommunications, Networking, or equivalent
Preferred Certifications:
- CCNA (Cisco Certified Network Associate)
- JNCIA (Juniper Networks Certified Associate)
- Networking Fundamentals Certifications
