L1 Technical Support - International Customer Support

Company Description

CellarStone Inc. is a leader in Sales Commission and Incentive Compensation software services, as well as Data Integration Solutions. Its product portfolio includes QCommission, Easy-Commission, QXchange, and MaxBlox, designed to serve businesses across over 65 industries such as healthcare, manufacturing, technology, and banking. With proprietary technology, CellarStone tailors solutions to suit both simple and complex sales compensation needs. Headquartered in Chennai, the company is dedicated to delivering innovative tools that empower businesses to streamline commission processes efficiently.

Role Description

The L1 Technical Support - International Customer Support role is a full-time, hybrid position based in Chennai, with flexibility for some remote work. The primary responsibility is to provide excellent customer support by addressing technical inquiries, resolving issues, and ensuring customer satisfaction. The role includes troubleshooting problems, analyzing technical challenges, and assisting clients with product-related questions via email, chat, or calls.

Job Description:

Position: Customer Support L1

Role: Support

Experience: 1 to 3 Years 

Required Skills & Qualifications:

• 2 to 3 years of experience in Customer Support / L1 Support role.
• Good verbal and written communication skills.
• Good working knowledge of SQL and MS Excel.
• Willingness to work in rotational shifts.
• Technical troubleshooting skills.
• Experience with ticketing tools is an added advantage.
• Skills in Customer Support and a strong commitment to Customer Satisfaction
• Proficiency in Technical Support and Troubleshooting
• Ability to analyze and resolve complex technical issues quickly and effectively
• Strong verbal and written communication skills in English to support international customers
• Proven ability to adapt and perform in a hybrid working environment
• Bachelor's degree in Computer Science, Engineering, or a related field is preferred
• Prior experience in software and SaaS-based customer support is an added advantage