L1 Support Linux Administrator

Key Responsibilities:

• Provide L1 support for Linux servers and escalate complex issues to L2/L3 teams.
• Monitor system health, performance, and availability using monitoring tools.
• Handle basic Linux administrative tasks such as user management, disk checks, and file permissions.
• Log incidents and service requests accurately and resolve them within defined SLAs.
• Perform routine maintenance and scheduled tasks as per guidelines.
• Coordinate with internal teams for patching, backups, and updates.
• Maintain proper documentation of support activities and configurations.
• Support ticketing systems like ServiceNow, Jira, or Remedy .

Required Skills:

• Basic understanding of Linux/Unix operating systems , preferably RHEL 7/8/9 or CentOS .
• Familiar with basic Linux commands (e.g., cd , ls , chmod , chown , df , ps , top , systemctl ).
• Knowledge of remote access tools (SSH, PuTTY).
• Good communication and problem-solving skills.
• Willingness to work in shifts and 24x7 support environments

Preferred Qualifications:

• 1 to 2 years of relevant experience in IT or technical support.
• Basic knowledge of networking concepts (IP, DNS, ping, traceroute).
• Exposure to ITSM ticketing tools.
• Red Hat Certified System Administrator ( RHCSA ) - optional but preferred.