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L1 Support Lead-AEM

PureSoftware Ltd
Bengaluru, India
5-8 Years
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  • Posted 9 hours ago
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Early Applicant

Job Description

  • Bachelor's degree in Computer Science, Information Technology, or a related field.
  • 58 years of experience in technical support, application support, or service desk roles.
  • Minimum 1 year of hands-on experience supporting AEM and/or FCRM portals.
  • Basic understanding of AEM components, templates, DAM, workflows, and content authoring.
  • Familiarity with FCRM or similar CRM/portal systems.
  • Working knowledge of ITSM tools such as Jira, ServiceNow, Remedy, etc.
  • Strong analytical and problem-solving skills.
  • Excellent communication skills and customer-handling abilities.
  • Ability to work in shift-based support and coordinate with cross-functional teams.

More Info

Job Type:
Permanent Job
Industry:
Other
Function:
Technical Support
Employment Type:
Full time

About Company

PureSoftware Ltd

Job ID: 135971443

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Last Updated: 16-12-2025 07:53:49 PM
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