L1 Support Engineer (Sophos Specialists)

AboutGalaxy

Galaxy, one of the India's largest System Integrators, helps customers grow their businesses by integrating best-in-class IT solutions, products, and services. Galaxy was incorporated in 1987 and is one of the oldest and most respected names in the industry. Galaxy is a trusted ITservices provider to more thana thousandlarge enterprises spread across India

Job Description

The L1 Support Engineer (Sophos Specialists) will provide first-level operational support for endpoint security and related cyber defense activities. The role focuses on supporting EDR, incident response, threat hunting, and forensic solutions, along with timely triage and escalation of security issues

Key Responsibilities

• Provide L1 support for Sophos security products and related operational issues.
• Monitor, identify, and escalate incidents related to EDR and security events.
• Assist in incident response, threat hunting, and forensic support activities.
• Perform initial troubleshooting, analysis, and documentation of reported issues.
• Coordinate with internal teams for resolution and closure of incidents.
• Maintain proper logs, updates, and case records in line with support processes.

Academic Qualifications

Candidates should possess one of the following: BTech/MTech in CS or IT / MCA Degree or Equivalentwith a minimum of3 years of experienceinEDR / Incident Response / Threat Hunting / Forensics solutions

OR

BCA / B.Sc. IT / B.Sc. Computers / Diploma in Computer Science or Information Technology. Relevant certifications such as CEH / CSA / CIH / CompTIA Security+ are preferred or required based on profile fit.

Required Skills:

•  Strong understanding of cybersecurity operations.
• Exposure to Sophos security solutions or similar endpoint protection platforms.
• Knowledge of EDR, incident response, threat hunting, and forensics.
• Good analytical, troubleshooting, and communication skills.
• Ability to work in a structured support environment and handle escalations efficiently.
• Certification Requirements • CEH • CSA • CIH • CompTIA Security

Experience Requirement:

Minimum 3 yearsof experience inEDR / Incident Response / Threat Hunting / Forensics solutions for candidates with BTech/MTech/MCA or equivalent qualification.