Job Title:L1 Support Engineer
Location: Remote, Jaipur, Work from Home
Experience Required:3 - 7 Years
Key Responsibilities:
- Respond to and resolve basic technical support tickets, emails, or calls.
- Log, categorize, and escalate incidents or service requests to L2/L3 teams if required.
- Monitor system alerts and proactively notify relevant teams.
- Assist with software installations, basic network troubleshooting, and system access issues
- Provide support for password resets, email issues, and end-user device setups
- Document problems and their resolutions in the ticketing system.
- Maintain hardware and software inventories.
- Ensure proper communication and follow-up with users until issue resolution
- Support onboarding/offboarding tasks (account creation, laptop setup, etc.).
- Strong experience in Microsoft 365 Administration:
- Managing users, licenses, and distribution groups
- Working with Exchange Online, Teams, OneDrive, and SharePoint
- Troubleshooting MFA, compliance, and conditional access issues
- Assist with basic networking tasks including IP configuration, DNS/DHCP troubleshooting, and Wi-Fi connectivity issues.
Required Skills and Qualifications:
- Good understanding of computer systems, mobile devices, Printers and Scanners.
- Familiarity with Windows, macOS, Office 365, and common enterprise tools.
- Good written and verbal communication skills.
- Strong problem-solving and time-management skills.
- Candidates must be open to working in a 24x7 shift environment, including night shifts, weekends, and public holidays.
Additional Skills:
- Remote desktop support tools (e.g., AnyDesk, TeamViewer,ScreenConnect, LogMeIn)
- Ticketing systems (e.g., ServiceNow, Freshdesk, Zendesk, JIRA)
- VPN configuration and troubleshooting.
- Basic scripting (PowerShell or Bash).
- Experience with antivirus & endpoint security tools.
- Understanding of SLAs basics.
please share your resume along with your current CTC, expected CTC, and notice period at [Confidential Information].
