L1 Support Engineer

PHOTON

Chennai

2-6 Years

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Posted 10 days ago
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Job Description

Job Overview

Proven experience in a 24/7 support model.

Understanding of ITIL frameworks and best practices.

Knowledge of SQL is advantageous.

Experience troubleshooting web applications.

Familiarity with reporting tools and generating service-related reports.

Hands-on experience with ticketing systems (eg Servicedesk).

Experience in managing escalation processes effectively.

Familiarity with cloud monitoring tools, especially Azure, and understanding of server alert mechanisms.

More Info

Job Type:

Permanent Job

Industry:

Information Technology

Role:

Technical Support Engineer

Function:

Employment Type:

Full time

Open to candidates from:

Indian

About Company

PHOTON

Photon, a global leader in AI and digital solutions, helps clients accelerate AI adoption and embrace Digital Hyper-expansion® to ‘make tomorrow happen today’. We work with 40% of the Fortune 100, enabling them to stay agile and future-ready in an era of converging digital and AI boundaries. Powering billions of touch points a day, Photon combines AI management, digital innovation, product design thinking, and engineering excellence to drive lasting transformation for F500 clients. We employ several thousand people across dozens of countries.

Job ID: 109217251

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