L1 Support Engineer

Job Title: L1 Support Engineer

Location: Pune,Bangalore& HYderabad(Hybrid)

Experience: 3–5Years (STRICTLY)

Employment Type: Permanent

Notice Period: Immediate Joiners Only

Job Title: L2 Support Engineer

Location: Pune,Bangalore& HYderabad(Hybrid)

Experience: 4–8Years (STRICTLY)

Employment Type: Permanent

Notice Period: Immediate Joiners Only

About the Company

Our client is a trusted global innovator of IT and business services, present in 50+ countries. They specialize in digital & IT modernization, consulting, managed services, and industry-specific solutions. With a commitment to long-term success, they empower clients and society to move confidently into the digital future.

Job Description

Provide L1,L2 support for applications developed in Mainframe, Cobol, Java/C++, hosted on Client Infrastructure, and using SQL databases.

• Troubleshoot and resolve application issues, ensuring minimal disruption to business operations.

• Monitor application performance and system health, identifying and addressing potential issues proactively.

• Collaborate with L1 support, development teams, and other stakeholders to resolve complex technical problems.

• Perform root cause analysis for recurring issues and implement permanent solutions.

• Develop and maintain documentation for troubleshooting steps, issue resolution, and standard operating procedures.

• Assist in the deployment and configuration of applications and updates * Execute SQL queries to retrieve data, diagnose issues, and provide insights for application support.

• Participate in on-call rotation to provide 24 7 support for critical applications.

• Communicate effectively with users, providing updates on issue resolution and system status.

• Proven experience in application support, specifically with Mainframe, Cobol, or Java and C++.

• Strong understanding of Object based programming.

• Excellent problem-solving skills and the ability to work under pressure.

• Strong communication skills, both written and verbal.

• Ability to work independently and as part of a team.

• Willingness to participate in on-call support rotation

Preferred Skills:

Knowledge of ITIL framework and incident management processes.

Familiarity with automation tools and techniques to streamline support processes.

Previous experience in a financial or technology-driven environment.