L1 Support Engineer

3-5 Years

This job is no longer accepting applications

Job Description

L1 Support Engineer

Skills Required:

Create and Maintain Ops, Jobs and Incident tracker
Technical User coordination
Re-run the job manually to mitigate the Job failure.
Regular updation of Ops, job and incident tracker to ensure that it is always up to date.
First Level (SOP) analysis of any issue reported/observed, job stuck/failure or
on receiving of any alert
Regular assessment of alerts and Dashboards and initiate required add/clean-up
Support for any planned activities (like upgrades, CRs, DC/DR/HW Activities, etc)
Resolution of issues with data sources, masters
Job Description:

Purpose:-

The purpose of the role is to support process delivery by ensuring proper monitoring of the Processes in production. Resolving the alerts by following the predefined SOPs and maintaining the documentations around the operational issues faced, any job/process failure and regular updation of the SOPs

Job Description:

Basic OS/Linux/
Database understanding - SQL/Oracle/Postgres
Service Desk Management (Raising LW/Sev as per the priority matrix).
Coordination with various teams for Incident/Problem Management activities
such as, issue identification and its closure.
Monitoring, dash-boarding, alerting, trending.
Shell Scripting
Create and Maintain Ops, Jobs and Incident tracker
Technical User coordination
Re-run the job manually to mitigate the Job failure.
Regular updation of Ops, job and incident tracker to ensure that it is always up to date.
First Level (SOP) analysis of any issue reported/observed, job stuck/failure or
on receiving of any alert
Regular assessment of alerts and Dashboards and initiate required add/clean-up
Support for any planned activities (like upgrades, CRs, DC/DR/HW Activities, etc)
Resolution of issues with data sources, master