Job title:
L1 Support Engineer
Experience: 2 Years
Location: On-Site, Chennai
Notice period: Immediate or 15 Days
Job Summary
We are looking for an enthusiastic and skilled
L1 Support Engineer with 2 years of experience to provide first-level technical support for end-users. The ideal candidate should have basic knowledge of hardware, software, and networking, along with good communication and troubleshooting skills.
Key Responsibilities
- Provide first-level technical support for IT Support desk tickets
- Troubleshoot issues related to Windows OS, MS Office, O365, email configurations, and common business applications.
- Perform installation, configuration, and maintenance of hardware and software.
- Support for laptops, desktops, and printer issues.
- Support basic network troubleshooting (LAN, Wi-Fi, VPN, IP configuration).
- Log, track, and update all incidents and service requests in the ticketing system.
- Coordinate with L2/L3 teams for unresolved issues.
- Assist in asset management inventory updates, laptop issuance, and return.
- Ensure timely resolution according to SLA and provide excellent customer service.
Required Skills
- Good understanding of Windows OS, O365, and basic networking.
- Knowledge of antivirus, system updates, and patches.
- Familiar with ticketing tools.
- Good Communication skills.
Qualifications
- Diploma / B.Sc / BCA / BE / B.Tech in Computer Science, IT,
- 2 years of experience in IT Support / Helpdesk / Desktop Support.
Preferred Skills (Good To Have)
- Basic understanding of ITIL processes.
- Experience in hardware troubleshooting and part replacement.
