L1 Service Desk Analyst

Role Name: L1 Service Desk Analyst

Location: Hyderabad

Experience: 0–1 Year

Qualification: Any Graduate

Shift: Rotational shifts, primarily aligned with US business hours

Key Responsibilities:

• Provide L1 technical support to users through calls, emails, and tickets.
• Troubleshoot basic hardware, software, application, and connectivity issues.
• Assist users with login, password, and other common IT-related issues.
• Log and track incidents and service requests in the ticketing system.
• Escalate unresolved issues to the appropriate support teams.
• Follow support procedures and meet SLA requirements.
• Maintain professional communication and ensure a good customer experience.

Requirements:

• Any graduate can apply.
• 0–1 year of experience in IT support or Service Desk. Freshers are welcome.
• Good verbal and written communication skills in English.
• Basic computer knowledge and an interest in troubleshooting IT issues.
• Good customer service and problem-solving skills.
• Willingness to work in rotational shifts, primarily during US business hours.
• Positive attitude and willingness to learn.