L1 resource in Tech Ops

Job Description:

Profile : L1 Resource in Tech Ops

Experience : 3 to 6 years

Employment : Permanent

Job Type : Work from Office

Location : Mindspace, Juinagar, Navi Mumbai

Budget : 40% Hike On Current

Notice Period : Immediate to 15 Days

Key Responsibilities:

• Provide L1/L2 application and production support for enterprise systems.
• Perform patch deployments, version upgrades, and coordinate application releases.
• Analyze application and system logs to troubleshoot and resolve incidents.
• Monitor performance and health of applications using AppDynamics, VuNet, etc.
• Manage and track issues using Jira or other ticketing tools.
• Support and troubleshoot on Windows Server, Linux, IIS, and Apache Tomcat.
• Execute basic database queries and issue handling in MSSQL and Oracle environments.
• Follow up with internal teams for timely ASLC/VAPT & VA issue closure reports.
• Coordinate with network teams for resolving issues related to:
• Firewall Port Opening rules
• Load balancer configuration
• DNS resolutions, Proxy