L1/L2 Operations Engineer - FlowOne, UIV & NCOM

Capgemini

Gurugram, India

4-6 Years

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Job Description

Your Role

As an L1/L2 Operations Engineer, you will be responsible for ensuring the smooth operation, monitoring, and troubleshooting of FlowOne, NCOM, and UIV platforms. You will play a key role in maintaining service continuity, executing lifecycle operations, and supporting existing telecom automation useâ€cases.

In this role, you will:

Monitor application health across FlowOne, NCOM, and UIV by tracking dashboards, alerts, job queues, and resource status.
Execute and manage service lifecycle operations including create, deploy, upgrade, scale, heal, and terminate using FlowOne and NCOM.
Validate inventory synchronization between UIV and actual network deployments.
Handle incidents by diagnosing failed workflows, collecting logs, identifying root causes, and escalating issues when required.
Perform L1/L2 troubleshooting by analyzing logs, API calls, payloads, and integration points.
Re-trigger workflows and resolve issues within defined operational boundaries.
Collaborate with platform and infrastructure teams (Kubernetes/OpenStack) for deeper issue resolution.
Maintain and update runbooks, SOPs, and knowledge base documentation.
Participate in release and change management activities, ensuring stability post-deployment.
Support 24×7 operations through shift-based working.

Your Profile

4-5 years of experience in telecom operations, OSS, or NFV/MANO environments.
Hands-on experience with FlowOne, NCOM, UIV, or similar OSS orchestration platforms.
Strong understanding of network lifecycle management, service descriptors, and package onboarding.
Experience in troubleshooting REST/SOAP APIs, logs, and system integrations.
Basic awareness of cloud platforms such as Kubernetes and OpenStack.
Proficiency in Linux for log analysis and system checks.
Familiarity with ITIL processes (incident, problem, and change management).
Good communication skills and ability to collaborate across teams.
Willingness to work in rotating shifts.

Nice to have:

Experience with Nokia Digital Operations (Orchestration Center, Assurance Center).
Knowledge of TM Forum Open APIs.
Basic scripting skills (Python/Bash).
Telecom domain knowledge (core networks, provisioning).

What You'll Love About Working Here

Opportunity to work on cutting-edge telecom automation and orchestration platforms.
Exposure to modern technologies like NFV, cloud platforms, and service orchestration.
Collaborative and supportive team environment.
Continuous learning and skill development opportunities.
Involvement in end-to-end lifecycle management of telecom services.
Stable work environment with structured processes and career growth paths.

About US

We are a technology-driven organization focused on delivering advanced telecom and digital operations solutions. Our expertise lies in automation, orchestration, and lifecycle management of network services using industry-leading platforms. We aim to provide high-quality, reliable, and scalable solutions while fostering innovation and continuous improvement within our teams.

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About Company

CapgeminiJob Source: www.capgemini.com

Capgemini was founded by Serge Kampf in 1967 as an enterprise management and data processing company. The company was founded as the Société pour la Gestion de l'Entreprise et le Traitement de l'Information (Sogeti).In 1974 Sogeti acquired Gemini Computers Systems, a US company based in New York.In 1975, having made two major acquisitions of CAP (Centre d'Analyse et de Programmation) and Gemini Computer Systems, and following resolution of a dispute with the similarly named CAP UK over the international use of the name 'CAP', Sogeti renamed itself as CAP Gemini Sogeti.

Job ID: 148803901

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