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L1 & L2 Deskside Support Technician

Pradeepit Consulting Services
Bengaluru
2-6 Years
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  • Posted 9 days ago
  • Over 50 applicants
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Job Description

The Desktop Support Technician is responsible for receiving, tracking, documenting, resolving, or escalating all internal or external customer-identified application and hardware issues.

Technical Experience:

  • Incident management and usage of ticketing tools
  • Knowledge on O365, MS OFFICE Suite, Active Directory, hardware and software related troubleshooting skills

Primary Responsibilities:

  • Desktop, laptops, workstations, servers, MacBooks, display devices, multi-function printers, Zebra printers, plotters, IDE clients
  • Support for installation of Windows OS, macOS, iOS, Linux, and Ubuntu
  • Troubleshooting and reinstallation
  • SMT, CMDB and EDMT tools update on regular basis with required data quality on all IT-assets
  • Coordinate on the required repair with OEM / suppliers / vendors: HP, Lenovo, Microsoft, Toshiba, Fujitsu, Lexmark, etc.
  • Hands-on support on deployed hardware for Bosch projects as per BD specifications
  • Virus scanning (cameras/CD/DVD/USB devices etc.)
  • In addition to the hardware, there is ownership in level 1 & 2 application support on those machines

More Info

Job Type:
Permanent Job
Industry:
Consulting, Information Services
Role:
Customer Support Engineer/Technician
Function:
IT- Hardware/Telecom/Technical Staff/Support
Employment Type:
Full time
Open to candidates from:
Indian

About Company

Pradeepit Consulting Services

PGC Digital, the brand identity of PradeepIT Global Consulting Pvt Ltd, is a Singapore-based global IT services and consulting company. As a trusted partner of SAP, Microsoft, Salesforce, and AWS, we provide enterprise solutions, IT consulting, automation, and IT-enabled services worldwide. Headquartered in Singapore, with an offshore delivery center in Bangalore, India, we have a strong presence in the UK, USA (Florida), Canada, UAE, and India. Our Bangalore hub drives innovation and global operations. Key Highlights 750+ Employees Worldwide (598+ in India) CMMI Level 3 & ISO 9001 & 27001 Certified Great Place to Work® & Best Place to Work for Women Business Units IT Consulting – Digital strategy, advisory, and transformation Enterprise Solutions – CRM, ERP, HCM, HXM implementation ITeS – BPO, KPO & Call Center Services Automation & IT Support Services – AI-driven & infrastructure solutions Engagement Models Extended Team | Dedicated Team | Managed Services | ODC | Staff Augmentation Expertise SAP ECC to S/4HANA Migration Data Management – ETL, SAP Datasphere, SAP MDG Cloud, AI, and Digital Transformation We help businesses achieve agility, scalability, and innovation.

Job ID: 122152367

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Last Updated: 26-03-2026 08:43:00 AM
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