L1 Audio Video Conferencing & Collaboration Support Engineer(Ahmedabad, Kolkata)_General Shifts

Detailed JD below FYI:-

JOB DESCRIPTION

Job Title/Location :

Technical Support Engineer – L1

Department :

Technical Support Services (TSS)

Location - Kolkata, Ahmedabad

Objective / Purpose of duty:

To shoulder responsibility of TSS in areas of AV/VC/WebEx operations / client handling

Experience:

Minimum 2 years experience in VC-AV solutions, network management, and IT security management.

Knowledge, Skills, and Abilities:

Strong understanding of audio signal flow, gain staging, and video formats/resolutions.

Knowledge of ITIL framework.

Technical ability for 1st-level monitoring, basic fault finding, and fault escalation.

Good understanding of incident management activities.

Ability to follow documented operational processes.

Experience with ticket management and change request systems.

Experience liaising with carriers and vendors for fault resolution.

Knowledge of Cisco AV/WebEx (added advantage).

Must have a pleasing personality with effective spoken and written communication in English and strong documentation skills.

Must be a good team player.

Excellent troubleshooting and communication skills.

Ability to work under pressure and adapt to fast-paced environments.

Good interpersonal skills.

Key Responsibilities:

Install, configure, and operate audio and video equipment (mixers, microphones, speakers, cameras, switchers, projectors).

Manage AV systems for live events, webinars, video conferences, and studio productions.

Troubleshoot technical issues in real-time to ensure seamless AV performance.

Collaborate with production teams to design and implement AV solutions tailored to project needs.

Maintain and upgrade AV hardware and software systems.

Document AV setups, workflows, and maintenance schedules.

Stay current with emerging AV technologies and industry trends.

Qualification: BE/B. TECH/ Diploma in IT

Desired Experience:

Hands on experience with VC/AV is necessary with minimum 2 years of relevant experience.

Knowledge on Cisco WebEx will be added advantage

(working hours general shift but need basis should be available as required)