The L1 Support Engineer will be responsible for providing first-level application support, troubleshooting software-related issues, and ensuring smooth operations of IT applications. The role requires strong problem-solving skills, documentation abilities, and a willingness to work in a 24x7 support environment.
Responsibilities:
- Provide L1 application support and resolve basic technical issues.
- Document routine L1 tasks and standard operating procedures.
- Troubleshoot web-based and Windows-based applications.
- Support ERP, .NET, and Java-based applications.
- Assist with database-related tasks such as data migration and transfers (Oracle, SQL knowledge is a plus).
- Collaborate with internal teams to escalate complex issues.
- Work on rotational shifts, including night shifts and holidays (comp-off provided).
- Ensure timely response and resolution to user queries.
- Maintain a high level of customer satisfaction through effective communication and support.
Requirements:
- Experience in IT application support (not hardware/networking).
- Basic understanding of databases and troubleshooting techniques.
- Strong analytical and problem-solving skills.
- Ability to work in a fast-paced, 24x7 environment.
- Excellent teamwork and communication skills.
