L-2 Technical Support Engineer

Ahead WebSoft Pvt. Ltd., based in Gurugram, India, is a software development company dedicated to creating exceptional software products. We stand out due to our commitment to understanding and delivering what our customers need, working with clients across various domains and project sizes. Our innovative team of engineers and managers deliver cost-effective, customized solutions that exceed customer expectations. We prioritize the latest technologies, ensuring our clients benefit from our team's expanding knowledge and innovative ideas.

This is a full-time, on-site role for a L-2 Technical Support Engineer located in Gurugram. The L-2 Technical Support Engineer will be responsible for providing technical support, troubleshooting issues, and resolving customer queries. This role involves analyzing and solving technical problems, delivering excellent customer support and service, and ensuring customer satisfaction with our products and solutions.

• Technical Support and Troubleshooting skills
• Strong Analytical Skills
• Customer Support and Customer Service skills
• Excellent written and verbal communication skills
• Ability to work independently and collaboratively in a team
• Experience in software development or related fields is a plus
• Bachelor's degree in Computer Science, Information Technology, or related field