L-2 CSR - Client Support Associate US Process | Pune

WE ARE HIRING | CLIENT SERVICES REPRESENTATIVE

Join Binated – Be a Part of Our Growing Team!

Binated is looking for enthusiastic and customer-focused Client Services Representatives to join our team in Aundh, Pune.

If you have strong English communication skills, a customer-first mindset, and are comfortable working in a US night shift, we would love to hear from you!

Job Details

• Position: Client Services Representative
• Location: Aundh, Pune (Work from Office)
• Employment Type: Full-time, Permanent
• Process: Blended (Email, Chat & Voice)
• Shift: Permanent US Night Shift
• Working Days: 5 days a week (Rotational Weekly Offs)

Salary Package

• Freshers: Starting from 2.15 LPA CTC
• Experienced Candidates: Up to 4 LPA CTC, depending on relevant experience
  

Key Responsibilities

• Handle international customer queries through email, chat, and voice channels.
• Address customer concerns professionally and ensure timely resolution.
• Coordinate with internal teams to resolve customer issues effectively.
• Maintain accurate customer records and follow established processes.
• Deliver a positive customer experience through effective communication and problem-solving.
  

Eligibility & Requirements

• Graduate in any discipline.
• Good written and verbal English communication skills.
• Basic knowledge of MS Office and computer operations.
• Strong interpersonal, analytical, and problem-solving skills.
• Willingness to work in a permanent US night shift.
• Comfortable with a blended support process and work-from-office setup.
  

Benefits

• Health Insurance
• Provident Fund (PF)
• Paid Time Off
• Leave Encashment

Benefits are subject to applicable eligibility criteria and company policies. Please note that the salary mentioned is CTC and not the in-hand salary. Applicable statutory contributions and payroll deductions will apply.

How to Apply

Interested candidates can share their updated CV at: [Confidential Information]

Email Subject: Client Service Representative - US Shift

If you are passionate about customer service and looking to build your career in an international customer support environment, this could be the right opportunity for you!

Apply today and take the next step in your career with Binated!

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