KYC/ AML Specialist

Role: KYC Specialist (KYC - Voice Process)

Location: Pune

We are currently hiring for a Specialist Customer Care role with a strong focus on KYC/ AML and Customer Due Diligence (CDD/ EDD) in a 100% voice-based environment.

This opportunity is ideal for professionals who bring deep domain expertise along with exceptional communication skills and a customer-first mindset.

Role Highlights:

• Handle complex customer interactions via voice channel (no chat/email)
• Perform KYC verification, CDD & EDD in line with regulatory standards
• Ensure compliance with AML guidelines and internal controls
• Deliver personalized resolutions while maintaining high service quality
• Collaborate with internal stakeholders and contribute to process improvements

What We're Looking For:

• Proven experience in Business Banking KYC/ AML
• Strong exposure to international contact center environments
• Prior experience with global banking clients is mandatory
• Excellent communication skills (non-negotiable) – clarity, articulation, and confidence
• Strong understanding of risk, controls, and compliance frameworks

If you are someone who thrives in a high-performance environment and understands the criticality of compliance in customer interactions, we would love to connect.

In today's banking world, customer service is no longer just about resolution - it's about building trust while safeguarding the system. The real question is: can you do both, consistently