Kronos Support Consultant

Job Responsibilities:

• Triage and resolve Tier 1 UKG Dimensions support tickets
• Review and manage integration error reports between UKG Dimensions and HCM system
• Identify and escalate data sync or mapping issues
• Partner on investigations with payroll involving pay rule mismatches or calculation discrepancies
• Understand and interpret pay rules, work rules, and schedules for configuration or issue resolution
• Configure and update pay policies, wage rates, and rule sets within UKG Dimensions
• Test and validate configuration changes in the system
• Use of Data views and Reports to support troubleshooting and audits
• Basic navigation of Setup Data Manager and Process Status
• Coordinate with higher-tier support (Kronos support) for complex issues

Skills:

• UKG Dimensions system navigation and familiarity with timekeeping/absence modules
• Basic troubleshooting skills for system errors, user issues, and integrations
• Understanding of pay rules, work rules, and schedule templates
• Experience with integration monitoring tools and error resolution
• Configuration skills in pay policies, wage rates, and labor rules
• Analytical thinking to investigate and resolve discrepancies
• Attention to detail when updating system settings or reviewing reports
• Data interpretation using Data views, reports, or exports
• Communication skills to collaborate with payroll, HR, and HRIS (or any other customers)
• Documentation skills for tracking resolutions and changes