Job Description

To make electronics, you need chips, wafers, transistors, reticles, and... To make these, you must see, test and manufacture them at scale-faster and better than ever before. That's where KLA comes in. Whether you're early in your career or an experienced professional, you'll solve complex challenges, work alongside brilliant minds and help shape the future of technology.

Group/Division

The KLA Services team consists of Service Sales, Marketing, Spares Supply Chain Management, Field Operations, Engineering, Product Training, Digital Solutions and Analytics, and Technical Product Support. Our services organization maximizes the value of our customers KLA assets - with highly trained service and product support engineers providing installation services and 24/7 technical support and parts delivery through our extensive supply chain network.

What You'll Do

In this role, you will play a key part in advancing business priorities by delivering high-impact work across your area of expertise.

The VFI Administrator is responsible for the day-to-day administration, governance, support, and continuous improvement of the aftermarket platform. The role serves as the primary point of contact for VFI operations, user management, access control, issue resolution, and platform enhancement initiatives.

Administer and maintain the Visual FRU Identifier(VFI) and User Documentation Portals, ensuring high availability, reliability, performance, and operational effectiveness.
Administer and maintain the aftermarket platform, ensuring system availability and data integrity.
Manage user provisioning, access permissions, periodic access reviews, and compliance with aftermarket access policies.
Resolve user tickets, troubleshoot issues, and coordinate with IT and vendors as required.
Partner with business stakeholders to clarify requirements, define governance rules, and implement approved changes.
Maintain VFI structure, metadata, mappings, and related system configurations.
Support onboarding, training, and user communications related to aftermarket usage and best practices.
Participate in aftermarket enhancement projects, including future initiatives such as customer-facing delivery capabilities.
Develop reports, metrics, and recommendations to improve platform adoption and operational efficiency.

Minimum Qualifications

Bachelor's degree in information systems, Computer Science, Engineering or related field.
5+ years of experience administering internal parts and document portals.
Experience administering enterprise content, learning, or knowledge management systems.
Strong analytical, problem-solving, and customer support skills.
Ability to work with cross-functional stakeholders and manage system governance activities.
Familiarity with metadata, content delivery workflows, and system integrations is desirable.
Technical knowledge: Experience with CCMS platforms (such as Ixiasoft) Experience with SharePoint, Azure-based platforms, customer portals, or knowledge management systems Familiarity with Snowflake, CRM, ServiceNow, and LMS integrations

About KLA

We provide advanced inspection tools, metrology systems, process solutions, and computational analytics that make electronics possible, tackling complex challenges. From electron and photon optics to machine learning and data analytics, we seek perfection at the most fundamental level of matter in the universe. If you want to make electronics that push industries forward and make the world a better place, join us.

Use of AI Statement

At KLA, our interviews seek to understand your individual skills, problem-solving approach and authentic thinking. To ensure a fair and consistent evaluation, the use of AI, recording tools or other technologies to generate, suggest or provide responses during interviews-whether virtual or in person-is not permitted unless explicitly approved in advance as part of a reasonable accommodation or invited by the interviewer. Use of these tools may interfere with our ability to evaluate your individual qualifications and affect your candidacy. KLA is committed to advancing innovation through responsible AI, and we value candidates who share this mindset.