Knowledge Services Associate - CoE

ZS is a place where passion changes lives. As a management consulting and technology firm focused on improving life and how we live it, we transform ideas into impact by bringing together data, science, technology and human ingenuity to deliver better outcomes for all. Here you'll work side-by-side with a powerful collective of thinkers and experts shaping life-changing solutions for patients, caregivers and consumers, worldwide. ZSers drive impact by bringing a client-first mentality to each and every engagement. We partner collaboratively with our clients to develop custom solutions and technology products that create value and deliver company results across critical areas of their business. Bring your curiosity for learning, bold ideas, courage and passion to drive life-changing impact to ZS.

We are looking for a Knowledge Management Associate to support the KM CoE Lead in executing the firm's enterprise knowledge strategy. This role will focus on operational execution, story development, AIenabled content creation, and publishing, ensuring highquality, reusable knowledge assets are captured and scaled across the organization.

The ideal candidate is a strong storyteller with an execution mindset, comfortable working with structured and unstructured inputs, collaborating with stakeholders, and leveraging AI tools (e.g., Microsoft 365 Copilot) to improve content quality and efficiency.

What You'll Do:

KM Execution & Operations

• Support daytoday operational execution of firm level KM initiatives
• Ensure adherence to KM standards, templates, metadata, and governance guidelines

Content Creation & Editing

• Conduct structured interviews to capture insights, outcomes, measurable impact and success stories
• Transform ambiguous inputs into clear, audienceready narratives
• Ensure alignment with organizational tone, branding, and KM standards

AIEnabled Content Creation

• Use approved GenAI tools (e.g., Microsoft 365 Copilot) to accelerate content creation
• Review and refine AIgenerated outputs to ensure accuracy and relevance

Content Publishing & Coordination

• Manage endtoend publishing across internal KM platforms
• Coordinate with stakeholders to ensure accuracy and timely delivery

Data & Insights

• Analyze, interpret and present data using Power BI or similar tools

What You'll Bring:

• 1-2 years of relevant experience
• Strong written and verbal communication skills
• Ability to synthesize information into compelling narratives
• Strong analytical and problem-solving skills
• Comfortable working with ambiguity
• Proficiency in Microsoft Excel and PowerPoint
• Working knowledge of Power BI or similar data visualization tools and GenAI tools
• Fluency in English
• Client-first mentality
• Intense work ethic
• Collaborative spirit and problem-solving approach

Preferred Attribute

• Experience in content, communications, or consulting roles
• Strong collaboration and stakeholder management skills
• Ability to manage deliverables independently
• High attention to detail and multitasking ability

How you'll grow:

• Cross-functional skills development & custom learning pathways
• Milestone training programs aligned to career progression opportunities
• Internal mobility paths that empower growth via s-curves, individual contribution and role expansions

Perks & Benefits:

At ZS, your growth matters. We offer a comprehensive total rewards package that supports your health and wellbeing, financial future, time away, and professional development. With robust skillsbuilding programs, multiple career progression paths, internal mobility, and a deeply collaborative culture, you'll have the opportunity to do meaningful work, expand your capabilities, and thrive as part of a global community. For details on total rewards in , visit .

Hybrid working model:

We are committed to giving our employees a flexible and connected way of working. A flexible and connected ZS allows us to combine work from home and on-site presence at clients/ZS offices for the majority of our week. The magic of ZS culture and innovation thrives in both planned and spontaneous face-to-face connections.

Travel:

Travel is a requirement at ZS for client facing ZSers business needs of your project and client are the priority. While some projects may be local, all client-facing ZSers should be prepared to travel as needed. Travel provides opportunities to strengthen client relationships, gain diverse experiences, and enhance professional growth by working in different environments and cultures.

Considering applying

At ZS, we honor the visible and invisible elements of our identities, personal experiences, and belief systems-the ones that comprise us as individuals, shape who we are, and make us unique. We believe your personal interests, identities, and desire to learn are integral to your success here. We are committed to building a team that reflects a broad variety of backgrounds, perspectives, and experiences. about our inclusion and belonging efforts and the networks ZS supports to assist our ZSers in cultivating community spaces and obtaining the resources they need to thrive.

If you're eager to grow, contribute, and bring your unique self to our work, we encourage you to apply.

ZS is an equal opportunity employer and is committed to providing equal employment and advancement opportunities without regard to any class protected by applicable law.

To complete your application:
Candidates must possess or be able to obtain work authorization for their intended country of employment. An on-line application, including a full set of transcripts (official or unofficial), is required to be considered.

NO AGENCY CALLS, PLEASE.

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