Key Donor Relations Officer

Role Overview

The Key Donor Relations Officer will play an important role in building and nurturing relationships with key donors, ensuring meaningful engagement, and strengthening long-term donor partnerships. The role involves donor communication, relationship management, reporting, and supporting fundraising initiatives to advance the organisation's mission and conservation goals.

Key Roles & Responsibilities

• Donor Relationship Management: Build and maintain strong, long-term relationships with key donors through regular communication, personalised engagement, and timely follow-ups.
• Donor Engagement & Stewardship: Plan and coordinate donor engagement activities, meetings, events, and other initiatives to enhance the donor experience and strengthen relationships.
• Donor Communication & Reporting: Prepare donor updates, reports, presentations, and communication materials to keep donors informed about organisational initiatives, impact, and progress.
• Database & Record Management: Maintain accurate and up-to-date donor databases, contribution records, interactions, and engagement history.
• Fundraising Support: Collaborate with internal teams to support fundraising campaigns, donor outreach, and initiatives aimed at strengthening donor engagement and retention.
• Commitment Tracking: Monitor donor commitments, coordinate timely follow-ups, and support the smooth management of donor contributions.
• Donor Experience & Satisfaction: Ensure high standards of donor stewardship by responding to queries, addressing concerns, and facilitating a positive and consistent donor experience.
• Cross-functional Coordination: Work closely with relevant teams to ensure effective donor communication, timely reporting, and alignment with organisational priorities.

Work Experience

• Minimum of 1 year of professional work experience in any field.
• Experience in donor relations, fundraising, communications, stakeholder engagement, or customer relationship management will be an added advantage.

Key Skills & Competencies

• Strong verbal and written communication skills.
• Excellent interpersonal and relationship-building abilities.
• Strong organisational skills and attention to detail.
• Ability to manage multiple priorities and follow up on commitments effectively.
• A proactive, professional, and service-oriented approach.
• Proficiency in MS Office and maintaining databases or records.