Key Accounts Manager

Key Responsibilities:

Account Management & Retention

• Act as the primary contact for a portfolio of high-end B2B clients in architecture, interiors, and hospitality.
• Ensure consistent communication through structured monthly follow-ups and relationship nurturing.
• Monitor order statuses, product feedback, and ongoing satisfaction metrics.

CRM & Ticket Flow Ownership

• Manage incoming client inquiries (product details, stock availability, order updates) from various channels.
• Use CRM (Zoho) to document interactions, monitor issue resolution, and generate reports.
• Maintain a service-first, solution-oriented tone that reflects the brands high standards.

Growth & Upsell

• Identify and propose add-on sales or new product recommendations to existing distributors.
• Track client growth trends and contribute to sales expansion through proactive insight.
• Support the international sales team by preparing account insights and summaries.