Key Accounts Executive

The E-commerce Operations Executive is responsible for ensuring smooth, efficient, and profitable online operations. This role manages inventory, order fulfillment, shipping, customer service, and website functionality to enhance the overall customer experience and drive sales growth.

Key Responsibilities:

Inventory Management

• Monitor and maintain accurate inventory levels.
• Manage stock replenishment to avoid stockouts or excess inventory.

Order Fulfillment

• Coordinate order processing, packaging, and timely shipment.
• Ensure accurate delivery and resolve fulfillment issues promptly.

Customer Service

• Address and resolve customer inquiries and complaints efficiently.
• Maintain high customer satisfaction throughout the online shopping journey.

Website & Platform Management

• Collaborate with relevant teams to maintain and optimize e-commerce website functionality.
• Ensure a seamless and user-friendly customer experience with smooth site navigation.

Distribution & Logistics Coordination

• Work closely with distribution and sales teams on shipping methods, rates, and delivery options.
• Optimize logistics for cost efficiency while ensuring timely delivery and customer satisfaction.

MIS & Data Analysis

• Monitor sales and operational performance via MIS reports.
• Analyze data to identify trends and areas for operational improvement.

Process Improvement

• Continuously evaluate e-commerce operations to streamline workflows.
• Implement cost reduction strategies and enhance customer satisfaction.

Cross-functional Collaboration

• Liaise with sales, distribution, operations, plant, quality, marketing, and customer service teams.
• Ensure alignment of e-commerce operations with overall business objectives.

Technology Implementation

• Implement and manage e-commerce platforms, tools, and automation solutions to improve operational efficiency.

Budget Management

• Oversee budgets related to inventory, shipping, and marketing activities.

Reporting

• Prepare regular reports on key e-commerce performance metrics such as sales, inventory, and customer service.